Last Updated: June 8, 2026

This Privacy Policy explains how CoolHill ("CoolHill," "we," "us," or "our") collects, uses, discloses, stores, and otherwise processes personal information when you visit coolhill.pro, place an order, contact us, use our website or services, or otherwise interact with CoolHill.

Our online store is powered by Shopify.

This Privacy Policy should be read together with our Terms of Service, Return & Refund Policy, Shipping Policy, and any other privacy notices provided when personal information is collected.

Nothing in this Privacy Policy limits any privacy or data-protection right that applicable law does not permit us to exclude.

1. Personal Information We Collect

Depending on how you interact with CoolHill, we may collect the following categories of personal information.

Contact Information

• Name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

• Country or region.

Order and Transaction Information

• Products viewed or purchased.

• Cart activity.

• Order numbers.

• Order value.

• Purchase history.

• Shipping information.

• Delivery information.

• Returns.

• Refunds.

• Replacement requests.

• Disputes.

• Chargebacks.

• Promotion or discount information.

Payment-Related Information

Payments are processed through Shopify and/or third-party payment providers.

We may receive information such as payment method, payment status, transaction identifiers, authorization or fraud results, and limited payment-related information made available to merchants.

Complete payment-card information may be collected directly by the relevant payment provider rather than being provided directly to CoolHill.

Account Information

Where customer account functionality is available, information may include account identifiers, login-related information, saved addresses, preferences, account settings, and order history.

Device and Technical Information

We or our service providers may collect IP address, browser type, device type, operating system, network information, referring URLs, online identifiers, and session information.

Website and Usage Information

This may include pages viewed, links clicked, products viewed, cart activity, checkout interactions, searches, session activity, advertising interactions, and information collected through cookies and similar technologies.

Communications

We may retain information contained in customer-support requests, emails, contact-form submissions, return/refund requests, product complaints, shipping inquiries, privacy requests, and payment-dispute communications.

Product-Issue Evidence

If you report a damaged, defective, incorrect, or incomplete order, we may collect product photographs, videos, packaging photographs, shipping-label photographs, charging or troubleshooting information, product identifiers, and other evidence you voluntarily provide.

Fraud, Risk, and Security Information

Where reasonably necessary, we may process information relating to suspected fraud, unauthorized transactions, payment risk, abusive purchases, false claims, chargebacks, delivery disputes, account or website security, and attempts to misuse our services.

2. Sources of Personal Information

We may collect personal information:

• Directly from you.

• Automatically through the website.

• From Shopify.

• From payment providers.

• From fulfilment and shipping providers.

• From analytics, marketing, fraud-prevention, security, and other service providers.

• From partners or other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information to:

Process and Fulfil Orders

• Verify orders.

• Process transactions.

• Arrange fulfilment.

• Ship products.

• Provide confirmations and tracking.

• Administer returns, replacements, and refunds.

Provide Customer Support

• Respond to questions.

• Troubleshoot products.

• Investigate complaints.

• Resolve delivery issues.

• Handle product claims.

Prevent Fraud and Maintain Security

• Authenticate transactions.

• Identify suspicious activity.

• Prevent unauthorized purchases.

• Detect fraud.

• Protect accounts and systems.

• Investigate abuse.

Respond to Payment Disputes and Chargebacks

We may use relevant information to investigate, establish, respond to, or defend chargebacks, unauthorized transaction claims, product disputes, non-delivery claims, return disputes, and fraud allegations.

Relevant evidence may include order records, payment information, tracking, delivery confirmation, customer communications, product evidence, and return records.

Operate and Improve the Website

We may use information to operate website functionality, maintain checkout, diagnose technical problems, improve navigation, understand product interest, and evaluate website performance.

Analytics, Marketing, and Advertising

Where permitted by law, we may use information to analyze website traffic, measure advertising performance, send promotional communications, personalize marketing, and show relevant advertising.

Where consent is legally required, the relevant processing will be subject to consent.

Legal and Regulatory Purposes

We may process information to comply with law, maintain accounting and tax records, respond to lawful governmental requests, protect legal rights, establish/exercise/defend legal claims, and enforce our Terms and policies.

4. Legal Bases for Processing

Where applicable law requires a lawful basis, we may rely on:

• Contract, where processing is necessary to process and fulfil your order.

• Legal obligations, where processing is required by law.

• Legitimate interests, where recognized by law, including fraud prevention, security, customer support, business administration, service improvement, transaction protection, and legal claims.

• Consent, where required for certain marketing, cookies, tracking, or advertising.

Where processing relies on consent, you may withdraw consent subject to applicable law.

5. Shopify

Our online store is hosted and powered by Shopify.

Shopify may process personal information necessary to provide ecommerce infrastructure and related services, including hosting, checkout, customer accounts, order processing, fraud prevention, security, analytics, personalization, and advertising-related functionality where enabled.

Depending on the processing activity, Shopify may process information on our behalf or for its own purposes under its own privacy terms.

Customers can review Shopify's official privacy resources for more information.

6. Payment Providers

Purchases may involve payment processors, banks, gateways, or other financial providers.

These providers may independently process information for payment authorization, transaction processing, fraud prevention, verification, risk management, regulatory compliance, refunds, chargebacks, and disputes.

Their processing is governed by their own privacy policies and applicable law.

7. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate, administer, protect, or improve CoolHill.

Recipients may include:

• Shopify.

• Payment processors and banks.

• Fulfilment providers.

• Warehouses.

• Shipping and logistics providers.

• Customer-support providers.

• Email and communications providers.

• Technology providers.

• Analytics providers.

• Advertising and marketing providers.

• Fraud-prevention providers.

• Cybersecurity providers.

• Verification and risk-management providers.

• Accountants.

• Lawyers.

• Insurers.

• Auditors.

• Other professional advisers.

We may also disclose relevant information where you direct or authorize us to do so, where it is necessary to fulfil or deliver an order, investigate fraud or a delivery issue, respond to a chargeback, establish or defend a legal claim, or comply with applicable law.

8. Business Transactions

If CoolHill or relevant assets are involved in a merger, acquisition, financing, restructuring, sale, insolvency proceeding, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.

9. Cookies and Similar Technologies

CoolHill, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These may be used to keep the website functioning, maintain carts, remember preferences, operate checkout, maintain security, prevent fraud, measure performance, analyze traffic, measure advertising effectiveness, and provide advertising or personalization where permitted.

Some technologies are necessary for the website to function.

Others may be optional and subject to consent or opt-out rights depending on your location.

10. Advertising and Targeted Marketing

We may work with Shopify and other providers to measure advertising and provide marketing.

Depending on your jurisdiction, certain disclosures or uses may legally be classified as sale, sharing, targeted advertising, or cross-context behavioural advertising.

Where applicable law gives you a right to opt out, we will provide or honour the applicable mechanism.

11. Fraud Prevention, Claims, and Chargebacks

We may retain and use transaction information where reasonably necessary to verify purchases, prevent fraud, investigate unauthorized transactions, investigate product claims, investigate delivery disputes, respond to chargebacks, demonstrate fulfilment or delivery, and establish or defend legal rights.

A privacy request does not require CoolHill to erase records that applicable law permits or requires us to retain for fraud prevention, accounting, tax, transactions, disputes, chargebacks, or legal claims.

12. Automated Fraud and Risk Tools

Shopify, payment providers, or other providers may use automated systems to identify potentially fraudulent, suspicious, or high-risk transactions.

Information considered may include transaction, device, payment, account, shipping, or behavioural information.

Where applicable law gives you rights regarding solely automated decisions producing legal or similarly significant effects, those rights will be respected.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the relevant purpose and as permitted or required by law.

Relevant factors may include whether an account remains active, whether a transaction remains open, return or warranty periods, chargeback periods, fraud-prevention requirements, accounting and tax requirements, consumer-protection obligations, legal limitation periods, regulatory requirements, and actual or anticipated legal claims.

Different categories of information may therefore be retained for different periods.

14. International Data Transfers

CoolHill operates an international ecommerce website.

Personal information may be processed or stored outside the country in which you live where Shopify or our payment, fulfilment, shipping, support, technology, analytics, or advertising providers operate internationally.

Where applicable law requires safeguards, we or the relevant provider may use lawful transfer mechanisms such as adequacy decisions, standard contractual clauses, recognized contractual safeguards, or other legally permitted transfer mechanisms.

15. Your Privacy Rights

Depending on your jurisdiction and subject to applicable exceptions, you may have rights to:

• Access personal information.

• Correct inaccurate information.

• Request deletion.

• Restrict certain processing.

• Object to certain processing.

• Request portability.

• Withdraw consent.

• Opt out of certain marketing.

• Opt out of certain targeted advertising, sale, or sharing where applicable.

• Complain to an applicable privacy authority.

These rights are not absolute and may be subject to lawful exceptions.

16. Identity Verification

Before fulfilling certain privacy requests, we may need to verify your identity.

Where an authorized representative acts on your behalf, we may require reasonable evidence of authorization and identity where legally permitted.

17. EEA and United Kingdom Rights

Where applicable EEA or UK data-protection law applies, you may have rights including access, correction, erasure, restriction, objection, portability, withdrawal of consent, rights concerning certain automated decisions, and the right to complain to an applicable supervisory authority.

Nothing in this Policy restricts rights that cannot lawfully be waived.

18. United States Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws.

Depending on the applicable law and thresholds, these may include access, correction, deletion, portability, opt-out rights relating to targeted advertising, opt-out rights concerning legally defined sales or sharing, and rights concerning certain profiling.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

19. Marketing Communications

Where permitted by law, we may send promotional emails or other marketing communications.

You may unsubscribe using the unsubscribe mechanism in the communication.

Even after opting out of promotional communications, we may continue sending necessary non-promotional communications concerning orders, payments, shipping, security, returns, and customer support.

20. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or unauthorized disclosure.

No internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

21. Children's Privacy

CoolHill's products and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information contrary to applicable law, contact us so we can investigate and take appropriate action.

22. Third-Party Websites and Services

Our website may contain links to or integrations with third-party services.

These parties operate under their own privacy policies and terms.

CoolHill is not responsible for the independent privacy practices of third parties that we do not control.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, providers, practices, or applicable law.

The revised version will be published with an updated "Last Updated" date.

Where law requires additional notice or consent for a material change, we will provide it.

24. Contact

For privacy questions, complaints, or requests:

CoolHill
Email: support@seese.pro
Website: coolhill.pro

The current CoolHill website has previously displayed the following business-contact location in its privacy materials:

Al Bustan Centre, 3253 Floor 2, Dubai, United Arab Emirates

Please verify that this is the correct legal/business address for CoolHill before publishing this Policy.

Where applicable, you may also have the right to complain to the competent privacy or data-protection authority in your jurisdiction.